ABOUT THE BOOK

Women in the Indian society have been victims of humiliation, torture and exploitation for as long as we have written records of social organization and family life. GVK EMRI in association with Government of Gujarat and Government of Uttar Pradesh established an operating 181 Women Helpline. The free 24x7 helpline, 181, is a toll-free number to support women in distress and is accessible through any mobile or landline. Any woman can access the 181 Abhayam helpline for counseling, guidance, information and also for rescue from various threatening situations including domestic violence. 'Abhayam' is also supported by rescue vans with counselors and lady constable.

With the range of work these helpline workers are doing they are bound to be under stress. This book makes an attempt to look into the lives of women helpline workers who help others in distress and assess their stress levels so as to come up with better coping strategies.

ABOUT THE AUTHOR

Dr Neeta Sinha holds her Ph.D in HR, OB, Management, Psychology, from Dharmsinh Desai University). She also has her professional affiliations with Shastri Indo Canadian Foundation & UNICEF. She has published the following books: 'Learning Organization - Concepts and Practices', & 'Indian Corporates – Ethics, Governance and Social Responsibility. She has published various papers in numerous journals. Her recent work includes 'The dynamics of occupational role stress among millenial males in power sector in Gujarat', International Journal of Research in Business Management, pp. 77-83, Oct 2017, 'A comparative study on dimensions of Role Efficacy between Male and Female Academicians in Management Education', International Journal for Engineering Technology Science and Research, pp. 9-15, Oct 2017, Changing HR Dynamics in the Current Workplace Practices', International Journal of Engineering, Technology, Science and Research, pp. 158-165, jun 2017, The effect of organizational culture on the millenial employees of power sector in Gujarat', International Journal of Research in Business Management, pp. 69-76, Oct 2017, 'Evaluation of Right to Education (RTE) in the light of Millenium Development Goals(MDG): A Psycho-Social Study', International Journal of Arts and Sciences, pp. 469-479, jun 2016, The Expectations Of Gen Y In The Changing Workplace Dynamics-A Indication To The HR Managers, 'International Journal of Business anGeneral Management' (IJBGM), pp. 41-50, Nov 2016.

CONTENTS

CONTENTS
FOREWORD .................................................................................................................................................................................................................................................... 11
PREFACE........................................................................................................................................................................................................................................................ 13
ACKNOWLEDGMENTS .................................................................................................................................................................................................................................. 15
1. INTRODUCTION ............................................................................................................................................................................................ 23
2. OBJECTIVES OF THE SCHEME AND THE TARGET GROUP ................................................................................................................... 25
3. GUJARAT’S INITIATIVES ............................................................................................................................................................................. 27
4. 181 WOMEN HELPLINE SERVICES............................................................................................................................................................. 29
5. SERVICE DELIVERY FRAMEWORK........................................................................................................................................................... 31
6. MODALITIES OF THE SCHEME .................................................................................................................................................................. 35
7. MANAGEMENT INFORMATION SYSTEM PROCESS............................................................................................................................... 37
8. AWARENESS GENERATION AND OUTREACH ACTIVITIES ................................................................................................................... 39
9. RATIONALE OF THE RESEARCH................................................................................................................................................................ 47
10. LITERATURE REVIEW.................................................................................................................................................................................. 4911. METHOD ......................................................................................................................................................................................................... 61

12. DISCUSSION AND CONCLUSION ............................................................................................................................................................. 109
13. APPLICATION OF RESEARCH ................................................................................................................................................................... 113
14. LIMITATIONS OF THE RESEARCH ........................................................................................................................................................... 115
15. PHOTO GALLERY ........................................................................................................................................................................................ 117
16. PROFILE OF THE RESEARCH TEAM........................................................................................................................................................ 119
17. ABBREVIATIONS AND GLOSSARY.......................................................................................................................................................... 125
18. REFERENCES ............................................................................................................................................................................................... 127
19. ANNEXURE................................................................................................................................................................................................... 129